Shipping

Shipping prices are based on total spent:

UK (Royal Mail, or Dx/DPD for larger parcels):

• up to £20: shipping cost is  £3.50
• £21 - £50: shipping cost is £5
• £51 - £99: shipping cost is £7
• £100+ FREE shipping!

EU & Europe:

• up to £13: £5.50
• £14 - £20 Economy (up to 60 business days): £9
• £14 - £20 Standard (up to 20 business days): £12.50
• £21 - £50: £14
• £51+: £16

USA & rest of the worlds:

• up to £13: £5.50
• £14 - £20: £9
• £21 - £40: £16.50
• £41 - £60: £25
• £61+ : £32

I would like to buy a piece of furniture. How much will it cost to transport it to me?

I offer FREE one-man courier service all over the mainland UK except for Ireland, Islands and Highlands. If you live in one of these areas, or know you would require a two man team, please contact me for a shipping quote first. 

Do you ship overseas?

I DO NOT sell furniture outside of the UK.

I do ship other products (resin snakes, home decor and stencils) all over the world using Royal Mail. Shipping costs are calculated based on the parcels weight and destination country.

How long will it take to get my order?

I am a one-woman business so it might take me even up to 5 working days to prepare and send your purchased products. Delivery times differ for each country:

All UK orders are shipped via Royal Mail with an estimate time of 2-3 business days

Rest of the World customers can expect their order to arrive within 3-17 working days (from sending) with Standard International delivery and 10-60 business days with Economy International. It is important to know that Economy shipping is NOT tracked.

Please note that international orders can be subject to customs charges and import taxes as well as a shipping fee. Check your country’s import law for more information.

Returns & Refunds

Can I cancel my order?

If you would like to cancel your order I am happy to do so provided it has not already been shipped. Once it is shipped you will have to refer to the returns policy below.

All refunds are processed within 48 hours of the request being received.

I'm not happy with my order. Can I return it?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 14 days from the date you received it.

Any product you return must be in the same condition you received it and in the original packaging.

Please email/message me first so I know to expect a parcel from you. If you're planning to return a piece of furniture, please contact me first to arrange the process.

Return your order to the following address:

Monika Charchula
Wolf Wytch Apothecary
34 Avenue C
NG1 1DW Nottingham
United Kingdom

I do not offer FREE returns, unless the product is damaged. I also do not offer refunds on customised orders. Refunds will be issued within 48 hours of receiving your return.

My product arrived damaged. What do I do now?

If your order has arrived damaged please email proof of the damage to hi@serpentina.co.uk before sending it back to us. I will not refund orders that have been damaged once received or during transit whilst being returned to me. 

Thank you!